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Landlord Guide to Handling Tenant Inquiries

Strategies for efficiently managing and responding to tenant inquiries.

Effectively managing tenant inquiries is a crucial aspect of successful property management. Remember that you’re running a business; your property is your product, your tenant is the customer. The happier the customer, the better the experience and the more successful your investment. In this blog post, we’ll provide landlords with a comprehensive guide on handling tenant inquiries.

Prompt and Professional Responses:

It is inevitable that tenants will call you for tedious tasks that you may think they should be able to handle on their own. The reality is that they may not know what to do. And, understandably, in many cases, it’s not their responsibility.

Whenever a tenant has a concern, we always suggest having a formal process for relaying those concerns to you, whether through an online form or a basic email. It’s good to include details and photos or videos of the problem. We’ve had great success resolving issues by requiring videos and photos, saving our clients hundreds and sometimes thousands of dollars.

By truly understanding the problem, you will better know whose responsibility it is to repair and what exactly the problem is. Nowadays, calling in any professional trade, be it an electrician, plumber, or even a handyman, will cost you anywhere from $100 to $300 for the initial visit. And we’ve found that in many cases, no third-party assistance is required. A simple FaceTime call or YouTube video is often sufficient to walk a tenant through resolving the problem.

Either way, it’s essential to respond promptly. Just as you’d hoped for, when submitting a request for assistance from a company whose services you subscribe to.

Remember that these discussions are based on our knowledge of the Residential Tenancy Act in Ontario, Canada when writing this blog. Tenants and Landlords would be well advised to familiarize themselves with the Act and hire legal counsel. If you’re a tenant looking for a property or a Landlord requiring property management services, contact us today.

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Office: (647) 951-5288

229 – 336 Bronte Street South

Milton, ON L9T 7W6

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Critical Condition Report

It’s in the name! A critical condition report includes detailed photos, expiry dates, model numbers and more. It must be done at your earliest opportunity, and ideally, before a tenant moves in.

This report provides a reference for future inspections, assists in litigation, and minimizes future repair costs.

Rent Collection

Stop chasing payments!

Our electronic rent collection system collects rent automatically and tracks it through our mobile app. 

Tenants who pay through other methods will still have their rent deposited through Renti, tracked in the mobile app, and electronically deposited into your account.


Income and expenses in the palm of your hand. 

There’s no more need for spreadsheets, sticky notes, or late-night number crunching.

Monitor live data on your rental income and property expenses, and print custom reports for the annual tax season. 


Not all properties are alike, and some require a third party to assist with general maintenance such as replacing furnace filters and topping up of water softener salt.

Whether it’s a unique property or your personal preference, let’s discuss your needs and how Renti can help.

Tenant with keys

Tenant Locating

We’re happy to cooperate with your real estate agent, or you can let us handle everything with one of our preferred real estate agents. Learn more about our proven process to qualifying tenants below.

Property Visits

Included with Renti’s standard property management services is one annual visit, as well as a move-in and move-out inspection between tenants.

If you require additional visits, whether for personal preference, to perform regular maintenance, or to satisfy your property insurance policy, we will coordinate visits on the fly, or at set intervals.

Property Manager Doing Taxes


Leave the complex tax paperwork to us! We will handle your monthly remittance and annual NR4 forms, ensuring you’re always in compliance without the stress.

Timely and Accurate Reporting: No more deadlines to remember. We take care of everything on time, every time, providing you with peace of mind and avoiding potential penalties.

Ready to simplify your non-resident withholding tax responsibilities? Contact us today.